Download & installation
Installer or Portable package, Windows compatibility, downloaded files, and SHA-256 verification.
Open downloads →Support
Help with Raktera.Start with the right path.
Find guidance for installation, vault access, optional keyfiles, Pro licensing, downloads, and other common Raktera questions.
Start here
Choose the area that matches your issue.
Most support questions fall into one of these three categories.
Vault access
Master Password, optional keyfile requirements, opening an existing vault, or understanding local vault security.
Read security details →Raktera Pro license
Installing, moving, or troubleshooting a signed offline.rkl Pro license.
Troubleshooting
Common questions.
Check these points before sending a support request.
Raktera does not start after download.
Confirm that you downloaded the correct Windows x64 package. If you are using the Portable edition, extract the ZIP archive before launching the application.
If Windows displays a security warning, record the exact message before contacting support.
I cannot open my vault.
Verify that you are entering the correct Master Password for that vault.
If the vault was created with a keyfile requirement, the same required keyfile must also be available when opening it.
What happens if I lose my Master Password or keyfile?
Vault encryption keys are derived locally from your credentials. Raktera support does not maintain a recovery copy of your Master Password or keyfile.
Keep independent backups of any credentials and keyfiles that are required to open important vaults.
My Pro features are not active.
Confirm that you are running Raktera Pro and that a valid signed .rkl license has been installed.
Pro license verification is local. A recurring online activation check is not required.
Can I move my Pro license to another Windows computer?
The current offline Pro license design is not bound to a hardware fingerprint. The same authentic license file can be moved between supported Raktera Pro installations.
Keep your original license file backed up in a secure location.
How do I verify a downloaded Raktera file?
The Download page publishes SHA-256 hashes for official release files and includes a PowerShell verification example.
Open download verification →Before contacting support
Send useful diagnostic information — not secrets.
A concise technical report makes troubleshooting faster while keeping sensitive vault credentials private.
01
Raktera edition
Classic or Pro.
02
Version
For example, Raktera 1.0.0.
03
Package type
Installed or Portable.
04
Exact error
Copy the message or attach a screenshot when useful.
05
Steps to reproduce
Describe what you did immediately before the problem.
Security reports
Found a potential security issue?
Send a concise technical description to support@raktera.com with Security Report in the subject.
Do not email:Master PasswordsKeyfilesPlaintext password exportsOther authentication secrets
Raktera Support
Still need help?
Send the relevant technical details and we can work from the exact problem instead of guessing.