01
Data controller
Raktera is currently operated as a software project by an individual in Lithuania.
The final legal identity and any additional legally required contact information will be inserted before commercial sales are enabled.
02
Raktera desktop application
Raktera is designed around local vault storage. During normal vault operation, vault contents, the Master Password, and optional keyfile contents are processed locally on the user's device.
The Raktera desktop application does not require a mandatory Raktera account for vault use and does not use recurring online license verification for Raktera Pro.
Do not send your Master Password, keyfile, plaintext password exports, or other authentication secrets to Raktera support.
03
Website data
When you access the Raktera website, technical information may be processed by the website hosting, content delivery, networking, or security infrastructure required to deliver the site.
This may include information such as:
- IP address;
- browser and device information;
- requested pages and files;
- date and time of requests;
- technical error and security information.
Such information may be used for website delivery, reliability, abuse prevention, troubleshooting, and infrastructure security.
04
Support communications
If you contact Raktera at support@raktera.com, personal data contained in your message may be processed in order to respond to and investigate your request.
This may include:
- your name and email address;
- the contents of your support request;
- Raktera edition and version information;
- error messages or screenshots you choose to provide;
- other information you voluntarily include.
Only provide information that is reasonably necessary to diagnose the issue.
05
Purchases and payment processing
When commercial checkout is enabled, Raktera intends to use Paddle as the Merchant of Record for digital product sales.
Paddle may process information required to complete the transaction, including customer identity, contact, billing, payment, tax, fraud prevention, and transaction information in accordance with its own privacy documentation.
Raktera may receive transaction and customer information that is necessary to confirm a purchase, provide the purchased product or license, maintain transaction records, and provide customer support.
06
Purposes and legal bases
Depending on the interaction, personal data may be processed for the following purposes:
08
Data retention
Personal data is intended to be retained only for as long as reasonably necessary for the purpose for which it was collected, including support, transaction administration, security, dispute handling, and applicable legal or accounting requirements.
Specific retention periods may depend on the type of record and the service provider involved. Final production retention practices will be reviewed before commercial launch.
10
Your data protection rights
Where the GDPR applies, you may have rights including the right to:
- request access to your personal data;
- request correction of inaccurate personal data;
- request deletion in applicable circumstances;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent, without affecting prior lawful processing.
Requests can be sent to support@raktera.com. Identity verification may be required where reasonably necessary to protect personal data.
You may also have the right to lodge a complaint with the competent data protection supervisory authority. For an operator established in Lithuania, the relevant authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).
11
Security
Raktera uses reasonable technical and organizational measures to protect personal data processed through Raktera-related services.
No internet or email transmission method can be guaranteed to be completely secure. Sensitive vault credentials should therefore never be transmitted through ordinary support email.
Technical information about the application's vault cryptography and offline licensing model is available on the Raktera Security page.
12
Changes to this policy
This policy may be updated when Raktera services, infrastructure, payment processing, legal requirements, or data-handling practices change.
The date shown at the top of the policy will be updated when a revised version is published.
13
Privacy contact
Questions or requests concerning privacy can be sent to:
support@raktera.comReplace the controller placeholder with the operator's full legal identity and complete all required business/contact information before this policy is used for commercial sales.